At MYSTURA, we are committed to building a community for our
members that is fair, trustworthy, and is a positive and safe
environment for all. For this to work, we need your support and
cooperation in meeting our core Buzzer Principles:
Be professional
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Uphold a reputation for quality by consistently delivering a
5-star service
Be reliable
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Honour your commitments and take responsibility for completing
your assigned Buzzs
Be responsive
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Frequently communicate and respond quickly to manage Poster’s
expectations
Be honest
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Work together to support your fellow MYSTURA Community members
and play fair by following the rules By following these
principles and providing a quality experience, you’ll keep
Posters coming back to the platform and creating more earning
opportunities for you and your fellow Buzzers.
Let's look at these principles in a bit more detail.
Core Principles
Be professional
All Buzzers should aim to uphold a reputation of quality by
delivering a professional service. Doing so will result in a
consistent experience for our Posters, and more positive
reviews, making your future offers more attractive to Posters
and, in turn, winning you more earning opportunities.
What's expected
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Take pride in your work and maintain a professional reputation
by delivering a 5-star experience for every Buzz, no matter how
small.
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Be confident you have the appropriate qualifications and
licensing for the Buzzs you make offers on. This includes having
the right skills and equipment.
- Price fairly and accurately when making offers on Buzzs.
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The safety of yourself and anyone you're working with is the top
priority. Never feel pressured into taking on a suspicious Buzz
or completing one that makes you feel unsafe.
Tips
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Build trust and provide Posters with additional information when
they're deciding whom to work with by applying for MYSTURA
Badges. Familiarise yourself with the offer making process to
help you get assigned to more Buzzs and make more money. Use
quality service as your competitive advantage - it's what
Posters are looking for and will win you more work in the long
run.
Be reliable
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When Posters come to MYSTURA, they need to be confident that
their Buzz will be completed in a timely and professional
manner. Once assigned to a Buzz, honour your commitment and be
respectful of both your and the Poster’s time.
What's expected
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Be in control of your work schedule, even if it's challenging.
Both you and the Poster should be flexible when agreeing on a
time and date to complete the Buzz.
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Show up on time and manage the Poster's expectation of when
you'll complete their Buzz.
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Be reliable by keeping cancellations to a minimum. Honour your
commitment by providing all of the services outlined in your
offer.
Tips
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Things don't always go to plan, and you may have no choice but
to cancel.
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These things happen, but try to give the Poster enough notice so
that they can arrange a replacement.
Be responsive
Setting and managing a Poster’s expectations can contribute to
better experiences for you both. You do so through your
communication, which should be fast and frequent. Excellent
communication skills will instil confidence, demonstrate why
you’re the best choice for a Buzz and increase your likelihood
of receiving positive reviews.
What's expected
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Don't stop asking questions until you're confident you have all
the information needed to price a Buzz accurately.
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Ensure your offers are personalised to the specific Buzz's
details. Keep them clear by precisely outlining what your
service will include.
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Always aim to overcommunicate and promptly respond to private
messages to keep the Poster informed about the progress of their
Buzz.
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Once you've completed the work, ensure the Poster knows, so they
have a chance to inspect and confirm if they are satisfied
before releasing payment.
Tips
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Once assigned, introduce yourself and reconfirm what the Poster
is expecting. Doing so helps to ensure you're both on the same
page about the Buzz requirements.
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Communicate when you plan to start the Buzz, send reminders
close to the day and let the Poster know if you're running late.
If there is a change of plans, make sure you let them know
early.
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If the scope of the work isn't as described, feel empowered to
negotiate with the Poster. Don't be afraid to say no to
unreasonable requests.
Be honest
MYSTURA relies on the professionalism of our members to create a
strong Community that works together to support one another. We
believe in transparency and creating fair competition because
everyone deserves an equal opportunity to earn an income.
What's expected
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Support your fellow MYSTURA Community members by treating
everyone with courtesy and mutual respect and follow the
Community Guidelines.
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Ensure all information you place in MYSTURA is authentic and can
be verified. Reviews, comments and offers must be factual and
honest. Your profile must reflect who you are as an individual.
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Keep payment and communication within the platform to help us
protect your rights, ensure you get paid and resolve any
incidents that may occur.
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Assist us in preserving the integrity of the market place by
flagging any unacceptable behaviour or inappropriate comments
and Buzzs you may encounter.
Tips
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Research shows that you'll be 10% more likely to win work if you
use a front-facing headshot of yourself for your profile
picture.
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Seeing things from another person's perspective is essential.
Consider other people's feelings, rights and beliefs when
interacting.
We're in this together - our primary goal is to make it quick
and easy for you to find more work. Feel free to reach out if
you have any questions or would like to share feedback. We care
about what you think.